SMS Terms & Conditions

Last updated: March 19, 2026

Program Description

Engage Communications ("Engage," "we," "us") operates an SMS messaging program to communicate with customers and prospective customers regarding sales inquiries, service requests, account updates, appointment confirmations, billing matters, and general customer care. Messages are sent on behalf of Engage Communications and the security alarm service providers we support.

How to Opt In

You may enroll in our SMS program in either of the following ways:

Mobile-originated (customer-initiated): Text any message to 305-320-0200. By sending a text message to this number, you are initiating contact with Engage Communications and consenting to receive SMS replies and follow-up messages related to your inquiry.

Agent-initiated: An Engage Communications representative may initiate an SMS conversation with you in connection with an existing or pending service relationship. The first message you receive will identify Engage Communications and include opt-out instructions. Continued engagement constitutes your consent to receive further messages.

Message Frequency

Message frequency varies. You may receive one or more messages per interaction depending on the nature of your inquiry or service event. There is no fixed recurring message schedule.

How to Opt Out (STOP)

To stop receiving SMS messages from Engage Communications at any time, reply STOP to any message. You will receive a single confirmation message and no further messages will be sent to your number. You may re-enroll at any time by texting any message to 305-320-0200.

How to Get Help (HELP)

For assistance, reply HELP to any message. You will receive contact information for our support team. You may also contact us directly:

Message & Data Rates

Message and data rates may apply to all messages sent and received. Contact your mobile carrier for details regarding your plan.

Supported Carriers

Engage Communications SMS service is compatible with all major US wireless carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may vary.

Keywords Summary

Privacy

Your mobile number and personal information will not be sold, rented, or shared with third parties for marketing purposes. For full details on how we collect, use, and protect your information, see our Privacy Policy.